We are a fast growing bay-area startup looking for people who want to make a difference by changing how diseases are researched and diagnosed. Our core technology, Magnetic Particle Imaging, is a new medical imaging technique that offers an ultra-sensitive way to see into the body with better contrast and quantitation. This will enable applications in early cancer detection, cell tracking from immune to stem cells targeting cancers, sites of inflammation or disease repair and dynamic vascular function.

    Note to recruiters: Magnetic Insight does not accept unsolicited resumes from staffing vendors, recruitment agencies or search firms, and does not pay fees without a current contract on file.

    Current Openings

    About Magnetic Insight

    Magnetic Insight is a Bay-Area startup looking for people who want to make a difference changing how diseases are diagnosed. Magnetic Insight has pioneered magnetic particle imaging (MPI), a new diagnostic and monitoring technology that transforms medical imaging. MPI enables cellular imaging, which is unique from the structural and metabolic imaging captured by CT, MRI, and nuclear medicine. It enables uses like visualizing the body’s response to cancer-curing immunotherapies to determine quickly if a new treatment plan is necessary. The team at Magnetic Insight is highly collaborative. The ideal candidate will enjoy working on creative solutions, be flexible, adaptive, forward thinking, and truly believe that people do better together.

    Job Description

     

    Key Responsibilities:

    • Provide onsite installation of instruments, repairs, and planned maintenance services.
    • Act as first point of contact for customer service issues.
    • Customer technical support, debugging, and training.
    • Support and train distributor service engineers.
    • Maintain relationships with customers after installation.
    • Manage site preparation and scheduling for installation.
    • Coordinating with software and hardware engineering teams to solve support issues.
    • Strong organization, communication, and documentation skills.
    • Maintain comprehensive case reporting responsibilities for Remote Services, Escalations, and Field Service Reports in company CRM.
    • Ability to travel internationally and domestically, up to 60% of the time.
    • Manage travel expenses and follow Magnetic Insight travel policies and guidelines.
    • Must be fluent in English and strongly preferred to be fluent in Mandarin Chinese.

     

    Experience:

    • Experience in field service engineering, test engineering, and systems engineering preferred.
    • 0-3 years’ experience with a Masters’ degree; 1-5 years’ experience with a Bachelors’ degree.
    • Engineering degrees in Electrical, Mechanical, Bio, and Systems are preferred.
    • Experience working with radiology imaging equipment (MRI, CT, PET, etc.) is highly desirable.
    • Experience working with life science analytical instrumentation preferred.
    • Demonstrate problem solving and critical thinking skills to solve complex systems problems.
    • Demonstrable mechanical aptitude.
    • Familiarity with basic electrical diagnostic tools, e.g., multimeters, oscilloscopes.
    • Familiarity with Python and basic software programming. Demonstrate interface with low level software tools to troubleshoot and resolve issues.
    • Ability to work both independently and with a team.
    • Physical requirements include the ability to lift up to 50 lbs.
    • Must have ability to obtain a valid passport and travel domestically and internationally as required.

    Full-time, exempt

    Please indicate your interest in this position by submitting a cover letter and resume to careers@magneticinsight.com. Qualified candidates will receive a response within five business days.

     

    Our Company is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, pregnancy, national origin, citizenship status, uniform service member status, age, genetic information, disability, and for employees working in California, ancestry, ethnicity, gender identity and expression, sexual orientation, marital status, protected medical condition, or any other protected status in accordance with all applicable federal, state and local laws.

     

    Application Instructions:

    Due to the volume of applicants, we will only contact applicants who follow the instructions below: – Write a cover letter that tells us about you and elaborates on why you are a great fit for the position. Describe your role in projects you’ve built or worked on relevant to the position. If the projects are public-facing, please provide links. Address the position requirements above. Share anything else that sets you apart from other applicants. – Submit your cover letter and resume on careers@magneticinsight.com We will try our hardest to respond to well-qualified applicants within 4 days of receiving a complete application. We look forward to hearing from you!